Flag House Inn

Guest Information booklet lying next to a china bowl on a desk

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Policies Page

We’re easy to do business with…

We have established policies for check-in, check-out, deposits, refunds and cancellations, as well as on-site policies for breakfast time and quiet time.  For all of these, we will always work with you such as early or late check-in or early departure, or short-notice cancellations, balancing your situation with our challenges of running a small business.

Check-in is 4-6pm, check-out is 11am. Guests can often park and check-in earlier than our official check-in time and enjoy the afternoon around Annapolis. We will not be able to confirm until the day previous to arrival. We use a texting app to stay in touch, you will get your first text 6p local time the evening before arrival. We find this works well. For early arrivals, we might not be able to greet you if we are prepping rooms, but we will text you when your room becomes available and we then greet you in person at check-in

For late arrival, we can always work out a way to get you in. On occasion, we will be away during check-in, and we will inform you how you can get your key…

Similarly, while check-out is 11am, often guests can leave their cars for a few more hours for some final shopping or sightseeing. Always check with the Innkeepers in advance to confirm your latest departure time. There is always parking available in town at public garages as well.

Making a reservation – When you book online with our state-of-the-art reservation system, you get immediate confirmation of your reservation as well as a 7-day advance reminder of your stay along with our “things to do” recommendations.

Breakfast is served at 8:30 or 9:15 (we ask you to indicate preferred time with texting app), we will coffee/tea available by 7:15 am (also a Keurig is available 24 hours). With notice, we can have breakfast available earlier, always discuss this with the Innkeepers.

Social: Check out Flag House Inn on Facebook and Instagram.  There is ALWAYS something going on around Annapolis!

Children: We welcome guests over 13 years old. In certain situations, the Flag House Inn will welcome younger children; this should always be discussed by phone in advance with the Innkeepers.

This is a non-smoking home.

Pets:

Puppy

Meet Hudson, our Randall St puppy

Hudson lives across the street and if you’re lucky you’ll see him out for a walk with his owners. He’s grown quite a bit since this pic! Unfortunately, while we love animals, we cannot accommodate your pets for your stay with us.  But there’s lot’s of dogs around town so you can get your doggie fix…

Deposit, Cancellation & Refund Policy

Deposit: An advance deposit with check or credit card is required to confirm your reservation. Single-night stays require full payment at time of reservation. Stays of two nights or more require a 50% deposit. Reservations paid by check will only be confirmed once the check has cleared our bank.

Payment: We accept Visa, MasterCard, American Express, Discover or check.

Maximum guests per room is two people. The suite can accommodate a maximum of three people.

Cancellation & Refunds : Advance deposits will be refunded (minus $30 processing fee) if cancellation is made 10 days or more prior to arrival. (Exceptions – 30 days+ cancellation for Commissioning Week (90 days), home Navy football games & the 2 fall boat shows).

If you cancel your reservation within the 10 days (30 days+ for peak events) period prior to arrival, your advance deposit could be non-refundable as it can be difficult to re-rent the room on short notice. If you have a short-notice cancellation, always contact us so we can understand your situation. We refund if we can re-rent.

If you cancel your reservation within 48 hours of your anticipated arrival date (4:00 p.m. check-in), you are responsible for the entire stay and your credit card will be charged the full amount of the stay including taxes. (pending re-rent)

Environmental Policy

As part of our commitment to the environment and minimizing our environmental footprint, Flag House Inn is committed to reducing its impact on the environment. We will strive to improve our environmental performance over time and to initiate additional projects and activities that will further reduce our impact on the environment. We are approved as a Maryland Green Registry business.

Our commitment to the environment extends to our customers, our staff, and the community in which we operate.

We are committed to:

  • Comply with all applicable environmental regulations;
  • Prevent pollution and minimize waste whenever possible
  • Train all of our staff on our environmental program and empower them to contribute and participate;
  • Communicate our environmental commitment and efforts to our customers, staff, and our community; and
  • Continually improve over time
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